In any situation where systems change is involved, a critical point is user adoption, something we at Meribah Flow put a TON of energy into.
Beyond regularly scheduled calls with small teams or individuals, larger team sessions can be great fun and allow for exchange of ideas, best practices, sharing of minor wins, etc.
This is an illustration of a great group session that includes every representative in the Ministries and Outreach office of the Archdiocese of Vancouver who has a login to Salesforce and whose job is impacted by the MF360 centralised diocesan data management platform.
