In the fast-paced landscape of modern office work, the first task on most workers' to-do lists is the familiar ritual of opening their email inbox. Email has become an indispensable part of daily office communication, extending its reach even into church and parish offices. But pause for a moment to envision a Catholic parish operating without the ability to send or receive email, relying solely on snail mail or, at best, a fax machine. The ramifications are profound: increased phone calls and voicemails, valuable time lost in the cumbersome exchange of documents, the absence of beautifully formatted newsletters and event invitations. The loss of this foundational technology would severely impede the efficiency of parish staff and compromise the parish's effectiveness in engaging with its community.
This analogy vividly illustrates the challenges faced by parishes still tethered to legacy church management software in a world that embraces digital transformation. Before we explore the concerns and missed opportunities related to legacy software, let's establish what we mean by "legacy software."
Legacy Software, Defined
Legacy software refers to outdated software systems that are often based on outdated technologies, programming languages, or architectures that are no longer in common use. These technologies may lack the capabilities of modern equivalents, struggle to integrate with other systems, tend to have complex and outdated codebases, and as a result are more vulnerable to security threats. Moreover, legacy software is typically supported by aging companies that struggle to keep pace with technological advancements. Let’s explore some of these risks and limitations in a bit more detail.
One of the most pressing issues with legacy software is the heightened risk of data breaches, data loss, or ransom-ware attacks. Please note that churches and non-profit institutions are not exempt from this risk, as was demonstrated in 2020 when dozens of Canadian charities' data was compromised during a ransom-ware attack on a leading legacy fundraising platform still used widely today. In an era where cyber threats are sometimes just one click away, relying on outdated, desktop-based software can be like leaving your front door unlocked to potential intruders.
Data Migration Challenges
Migrating data from legacy systems to more modern solutions can be a daunting task. Outdated software platforms are often built using multi-layered database designs, cobbled together over many years, that make exporting human-readable data very difficult. Data that appears accessible within the application becomes a formidable challenge when exporting for archiving or migration.
Lack of Oversight
Legacy software presents another major challenge in terms of monitoring and support. With desktop-installed software, or cloud-hosted versions of what started as on-premise software, centralized monitoring of usage and data entry is virtually impossible. Dioceses are left in the dark about how staff from admins to parish secretaries use software. This lack of oversight makes it difficult to spot and address problems promptly, hindering the amalgamation of parish datasets into a single, valuable source of truth.
Behind the Times' Perception
The continued use of legacy software also leads to the perception that local Catholic parishes are lagging behind in the digital age. While members of the broader community experience digital engagement in most other aspects of their lives, When a young parish family who, in every other area of their life is accustomed to digital engagement, encounters antiquated forms of communication and community engagement at the parish it reinforces the sentiment that the Church is disconnected or out-of-touch.
Moreover, legacy software hinders parishes from accessing the valuable features and security offered by modern Software as a Service (SaaS) solutions. Cloud-based systems provide enhanced security, integrated email, forms, donor portals, and seamless integration with other systems like the Diocesan CRM. Parishes that stick with legacy software miss out on these advanced capabilities that could greatly improve their operations.
Escaping the Legacy Trap
So, how can parishes break free from the "legacy trap"? It doesn't require exorbitant investments or boutique solutions but demands a commitment to change. Recognizing how outdated systems perpetuate risks and hinder organizational development is the first step. Though the journey toward technological change comes with challenges, the benefits of adopting a modern, secure, fully digital platform outweigh the effort. It's time for dioceses and parishes to unleash their full potential and offer their communities the best digital experience.
If you are interested in learning more about the 21st century platform that Meribah Flow's Diocesan and Parish solutions are built on, contact us for a demo.