A typical engagement usually consists of the following phases:
(a) an initial discovery process
(b) software setup, configuration, and development
(c) data migration and cleansing
(d) staff onboarding and support
Once an organization is live on the platform, ongoing access to support is often critical. Post-implementation, clients often establish a support contract that guarantees ongoing access to troubleshooting, user assistance, and additional enhancement requests.
Data Migration and Management
Training & Enablement
Client Salesforce Support
Virtual Salesforce Administration
Strategic Technology Review
Each relationship is different, and the magnitude of the costs depends on the features chosen for implementation and the technical knowledge within each Diocese. For example, a medium-sized Diocese with 250,000 registered parishioners might engage us to implement the Diocesan, Chancery, and Safe Environment applications for a one-time implementation fee of $35,000 - $50,000 and commit to a $2,500 - $5,000 monthly training and support package for a year.
Other clients engage us with more targeted needs: Salesforce Admin coaching, remote Admin services, or advising on Data Security and Privacy concerns. In each case, we always aim to understand your organization's most pressing needs, help you identify what's of highest value to your organization and its constituents, and then work within the budget you can afford.